How to Contact the Texas DPS (Easy Guide)What is the Texas DPS?

How to Contact the Texas DPS (Easy Guide)



What is the Texas DPS?

The Texas Department of Public Safety (DPS) helps keep people safe. They do many jobs. They run driver license offices. They help with state safety and law. If you need help with a driver license, a complaint, or safety info, DPS can help.

Why you might contact DPS

  • You have a driver license question. 🚗
  • You need help with ID or Real ID. 🆔
  • You want to report a safety concern. ⚠️
  • You need help from law enforcement or highway patrol. 🚔
  • You have a question about permits (example: handgun licensing). 🔐

Quick and important contact facts

For driver license help, call the DPS Customer Service Center. The phone number is 512-424-2600. This is the main number for many driver license questions. 0

You can also email driver license customer service at customerservicedl@dps.texas.gov. Use email when you need to send forms or ask details. 1

If you need the main DPS headquarters or specific division contacts, the DPS site lists addresses and phone lines for their offices. For criminal investigations and some HQ contacts see DPS listings. 2

How to call and get help on the phone
  1. Keep your ID or driver license ready. This helps them find your record.
  2. Call during business hours. Many DPS centers open weekdays.
  3. Be calm. Speak slowly and clearly.
  4. Write down the name of the person you talk to. This helps later.

Representative hours and phone options (like RSD or Driver License) vary. Check DPS contact pages for the right number for your need. 3

Ways to contact DPS — simple list
  • Phone call to the right number. 📞 (Example: 512-424-2600 for driver license).
  • Email the correct DPS email address. ✉️ (Driver license email shown above).
  • Use the web contact form on the DPS site. 🖥️
  • Visit a local driver license office by appointment. 🏢
  • Use official DPS social accounts for updates (not for private info). 🔔

Step-by-step: Contact DPS for driver license help

Follow these steps when you need driver license help. The steps are simple.

  • Step 1: Find the right page on the DPS website. The driver license section lists services and FAQs. 4
  • Step 2: Try the FAQ first. The answer may already be there.
  • Step 3: If the FAQ does not help, use the customer service phone or email. Phone: 512-424-2600. Email: customerservicedl@dps.texas.gov. 5
  • Step 4: If you need to visit, make an appointment. Many driver license offices now use appointments only. 6
  • Step 5: Bring the right documents to your appointment. Check the DPS checklist for your task.

Contact for other DPS services

DPS is large. Different parts have different contacts.

  • Highway Patrol offices and local posts have local phone numbers. Search by county or city. 7
  • Criminal Investigations and intelligence teams list headquarters contacts on DPS pages. Use those for law enforcement matters. 8
  • Regulatory Services Division (RSD) has extended call hours and forms. Use RSD contact for licensing and regulatory questions. 9

Tips to get help faster

  • Check the DPS website first. Many answers are there. 10
  • Use the correct phone number for your issue. This saves time. 11
  • Be ready with your date of birth and driver license number if you have it.
  • Ask for an email or ticket number when you finish a call.
  • If you need a fast update, use the online account if DPS offers it for your service.

If you cannot reach someone by phone

Phone lines can be busy. Try these:

  1. Call early in the day. Lines are often less busy then.
  2. Try the DPS web contact form or email. 12
  3. Use local office numbers for local help if available. 13

Safety and scams — important!

Scammers try to copy messages from state agencies. Do not click strange links. Do not give personal info to unknown callers. If you see a message that looks odd, check the DPS site first. Many news outlets warn about scams that use fake texts or emails. Always confirm with the official DPS contact info. 14

What to do if you get a suspicious message

  • Do not reply to the message.
  • Do not click any link in it.
  • Search the official DPS site for the issue. 15
  • Report the scam to the proper agency (FBI IC3 or local police) if needed.

Resources & where to look

Use these DPS pages and resources when you need help. They show phone numbers, emails, and office info.

  • Official DPS Contact page and media contacts. 16
  • Driver License section on the DPS site for appointments and services. 17
  • Customer Service center info and hours. 18
  • Regulatory Services Division contact page for licensing and RSD matters. 19
  • Headquarters and Criminal Investigation contacts. 20

Example short script to use when you call

“Hello. My name is [Your Name]. My date of birth is [MM/DD/YYYY]. I have a question about my driver license. I need help with [briefly say the problem]. Can you help me?”

Final friendly tips

  • Stay calm. The person on the line helps many people every day.
  • Keep a notebook for names and answers.
  • Use the web first for quick answers. 21
  • Bring required documents to any appointment.

Short recap

Call 512-424-2600 for driver license help. Email customerservicedl@dps.texas.gov for driver license emails. Use the DPS website to find local offices and special contacts. If you see a suspicious message, do not click links. Verify with official DPS pages. 22

Resources / References

  • Texas DPS Contact Us pages and driver license customer service. 23
  • Texas DPS Driver License section for appointments and office info. 24
  • Regulatory Services Division contact hours and form info. 25
  • Headquarters and Criminal Investigations contact listings. 26
  • News about scams and driver license updates (for safety tips). 27

✅ Good luck! If you want, I can make a short printable checklist for your DPS visit. Just say “make checklist”.

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